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Shipping & Returns

Shipping & Returns Policy

1. General Return Window

Eligible products may be returned within (7) calendar days from the date of delivery. This aligns with the return window available from our fulfillment partners.

 

To qualify:

  • Product must be unused.

  • Product must be unworn.

  • Original tags must remain attached.

  • Original packaging must be included.

  • Product must be in resalable condition.

  • Clear photos must be available and provided.

2. Non-Returnable Products

The following items are non-returnable unless defective or incorrectly supplied:

2.1 Personalized Products

Including:

  • Custom names

  • Personalized designs

  • Custom engravings

 

2.2 Print-On-Demand Products

Including products produced by fulfillment partners such as Printful and Printify.

These items are manufactured specifically for each order and therefore cannot be returned due to:

  • Change of mind

  • Wrong size selected by customer

  • Color preference changes

  • Customer ordering mistakes

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2.3 Hygiene & Personal Care Products

Including:

  • Cosmetics

  • Beauty products

  • Personal grooming products

  • Health-related consumables

 

2.4 Final Sale Products

Products marked as:

  • Clearance

  • Final Sale

  • Non-Returnable

3. Damaged, Defective, or Incorrect Products

If a product arrives:

  • Damaged

  • Defective

  • Broken

  • Incorrect

  • Missing components

Customers must notify FabFindz within (7) days of delivery.

 

Required documentation:

  • Order number

  • Clear photographs of the product

  • Clear photographs of packaging

  • Description of issue

 

Upon verification, FabFindz may:

  • Issue a replacement

  • Issue a partial refund

  • Issue a full refund

 

4. Lost Packages

A shipment may be considered lost when:

  • Tracking has not updated for an extended period.

  • Carrier confirms loss.

  • Delivery cannot be completed despite carrier investigation.

 

Claims for lost shipments must be submitted within (30) days of the estimated delivery date.

 

FabFindz reserves the right to:

  • Reship the order.

  • Issue store credit.

  • Issue a refund.

 

5. Refused Deliveries

If a customer refuses delivery:

  • Original shipping fees are non-refundable.

  • Return shipping costs may be deducted from any approved refund.

  • Customs charges incurred by refusal may be deducted from the refund amount.

 

6. Return Shipping Costs

FabFindz Covers Return Shipping When:

  • Wrong item delivered.

  • Defective product.

  • Damaged product.

  • Supplier fulfillment error.

 

Customer Covers Return Shipping When:

  • Wrong size selected.

  • Change of mind.

  • Product no longer wanted.

  • Incorrect address provided.

 

7. Exchanges

Because products originate from multiple international suppliers, direct exchanges are generally unavailable.

Customers wishing to exchange a product should:

  1. Submit a return request.

  2. Receive approval.

  3. Place a new order separately.

 

8. Refund Processing

Approved refunds are processed after:

  • Return inspection.

  • Supplier verification where applicable.

  • Confirmation that return conditions have been met.

Refunds are issued to the original payment method.

Processing times:

  • Review period: 2–5 business days.

  • Banking period: 5–10 business days.

 

9. Fraud Prevention

FabFindz reserves the right to refuse:

  • Excessive return activity.

  • Suspicious claims.

  • Claims lacking sufficient evidence.

  • Returns that violate policy conditions.

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